Pam Pam
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Frequently Asked Questions

Below you will find helpful answers to all your questions. If you have a question and can't see the answer to it, please get in touch and we will let you know the answer.

Is there a minimum order amount or shipping costs?

Yes, the minimum order amount is $50.

Shipping costs are free when you spend over $200. A small fee of $15 for NSW and $20 for all other states applies on orders under $200.

When can I expect my delivery?

If you place your order before SUNDAY MIDNIGHT, you will receive your order the following week.

When you add your items to the cart, you will be prompted to enter your postcode. Once you've entered your postcode, you will be able to choose a specific day/date that is available.

What's the delivery process?

We have a cut-off every SUNDAY MIDNIGHT. We pack all orders on Monday and will deliver them to you according to our delivery schedule table.

There will be a text message from the courier with tracking sent the night before the delivery date at 8.00 - 8.30 pm and then a follow-up sms once delivery has been completed.

How the meals delivered and maintain their temperature?

Our meals are ready meal. Pre-prepared and deliver frozen.

Our food prepared using fresh ingredients and freeze them as soon as they’re made.

It’s safe and hygienic and it locks in flavour and nutrientsIt gives food a long shelf-life.

Our meals keep in courier's freezer warehouse and delivered using freezer truck throughout transit.

We have ice packs and insulator to maintain temperature of your box.

Our insulator which made from newspaper and 100 percent recyclable can keep and maintain your food in frozen condition for up to 48 hours depending on weather.

What if I am not at home on the delivery date on schedule?

The courier will leave the cartons in the safe area. You can also leave delivery instructions on our cart page.

Are your products Vegan Friendly?

Yes, all our dishes are 100 % vegan!

Are any meals gluten-free?

Unfortunately, this isn't something we offer as of yet. But this may be something we will provide in the future.

However, we currently do have meals that have low gluten. These meals have nearly no gluten in them except the soy sauce which has a tiny amount of wheat.

The meals are; Chilli Tofu Stir Fry, Chinese Sweet and Sour Stir-fry, Teriyaki Tempeh, Thai basil pork with rice, and Bacon fried rice.

You can also view this on each individual meal page.

Is any dish spicy? I cannot eat spicy food.

No worries! Most of our dish are not spicy. Only Green Curry and Panang Curry dish are spicier than the other dishes.

Where can I find nutritional information?

All nutritional information can be found on our main website here. You can click on the individual product to see the nutritional information.

Do any of the dishes contain alcohol?

Yes, some dishes contain alcohol. They are the following:

- Teriyaki Tempeh

- Signatures dumpling soy sauce

- Miso Ramen (Miso contain alcohol)

- Mushroom dumplings and Pork basil dumplings come with soy sauce that has alcohol, but the dumpling themselves don't have.

- The vegetable spring rolls and Pork Spring Roll come with a sweet and sour dipping sauce, which has alcohol. However, the spring rolls themselves don't have alcohol.

How do I find foods the suit my allergy or dietary requirements?

We understand that every body is different so we've made it easy for you to find the foods that suit your allergies and dietary requirements.

At the top of the menu, you will find filters to help you navigate our meals.

If you have any specific questions about the foods that aren't listed, get in contact and we will endeavour to help.

Which meals have no garlic and no onion?

We have a great selection of meals and snacks without garlic or onion. When you're on the shopping page - you can click in on the filter on the top and click on 'No Onion, No Garlic' and you can check out the full range.

Pam Pam 0421144988 [email protected] Riverstone, NSW 2765
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