Frequently asked questions
Please email care@wholesomeness.com.au
We have physcial locations for our commercial kitchen and our warehouse, neither of these are retail shopfronts. Please see information about pick up options when you check out.
You can unsubscribe at any time by clicking 'unsubscribe' at the bottom of all emails.
We are located in Brisbane. Our packing warehouse is in Milton and our kitchen is in St Lucia.
You can log in to your account and cancel your order from there. Orders can be cancelled anytime up until the order deadline on the menu.
Yes certainly, you can log into your account and update your shipping address before the next order cut off.
If you need to change your delivery address after you have placed an order please send an email with your order number and the new address for delivery. We will confirm if our delivery partner is able to accommodate the request to change address.
Yes, the minimum order is 10 meals or $137.
Delivery day is on Wednesday. Delivery will usually arrive between 6 am and 5.30pm.
Your order will be left at your delivery address if nobody is home. Your food will arrive in either in an insulated box or polybox with an icepack which will keep the food at temperature for up to eight hours.
Please send an email to care@wholesomeness.com.au including your order number and details of the change, we'll do our best to adjust your order and will confirm back with you.
You can create an account once you've reached the checkout or simply click on the 'follow' button at the top of the page.
Yes you will need to create an account to make a purchase however you aren't committed to subscribe. There is no lock in contract and you do have the option of making a one off purchase.
Our menu opens every Thursday and is open for orders until Monday night, deliveries and pick-up are on Wednesday.
All our meals are free from gluten.
Please send an email to care@wholesomeness.com.au with you request for a refund with an explanation of the reason why.
We accept all major debit and credit cards.
We do not currently offer Afterpay, but expect to soon.
The meals are delivered mainly frozen, except for the salads and one or two meals that were cooked fresh on Monday. Our Nutritionist owner believes that provides the best preservation of nutrients.
Our food us free from added preservatives, artificial additives like added colours and flavours
Yes some of our meals contain nutritional yeast, and we will always declare this in the ingredients panel.
We don't add preservatives or artificial additives to our meals. On the rare occasional we use a ready made product like mustard etc. we try to sauce clean products.
Where possible, we use grass fed meat or grain fed chicken. We try to source hormone and antibiotic free meat from our butcher.
We use coconut oil in our vegan meals along with other quality oils, typically olive oil , with the occasional sesame oil in Asian style meals or truffle infused oil in some of our mushroom dishes.
Yes, all of our meals come with a nutritional panel on them.
You can freeze the meals for up to 6 months and then once thawed, we recommend you consume within 72 hours. Frozen meals will still be food safe after 6 months, if kept frozen.
We recommend you consume the meal within 72 hours of thawing.
Yes, our meals are cooked to perfection by experienced chefs and cooks who are passionate about great tasting and nourishly good food.
Our meals are gluten free, dairy free, cane sugar free and we don't add additives, preservatives, etc. You can request low FODMAP plans.
We cook, we package, we chill and we freeze meals conveniently delivered to your home or workplace ready for YOU to enjoy!
