Frequently asked questions
Select your items based on our minimum order. Enter your address details to find out if you are in our delivery area. Complete your order by 8pm Monday. We prepare, chill and pack your meals ready for delivery or collection no sooner than the following Friday. You reheat your meals following our instructions.
To minimise error and for ease of use, orders should be placed online with payment by credit card.
There is a minimum order of $75.
Payment is made securely via your credit card.
We deliver along Bells Line of Road, from Kurrajong to Mount Wilson. This includes surrounding side roads. If you are located outside of this area, collection can be arranged from The Friendly Grocer Kurrajong between 2 and 6pm.
Delivery is charged at $15.
Orders over $200 receive free delivery.
(excludes Mt Wilson, Mt Irvine & Mountain Lagoon - $15 regardless of spend)
Orders over $200 receive free delivery.
(excludes Mt Wilson, Mt Irvine & Mountain Lagoon - $15 regardless of spend)
We don’t freeze our meals. They are cooked fresh, chilled, packed and delivered. To maintain freshness our meals are packed into insulated cooler boxes with ice packs.
On occasion we will offer frozen meals and will specify this.
On occasion we will offer frozen meals and will specify this.
We can still deliver provided you have access. Our delivery window is on Fridays between 2pm and 6pm.
Please leave a cooler container with ice packs outside your door. If a cooler container is not provided, we will leave your order in a cooler bag with ice packs. When ordering, you can provide access codes or instructions. These will be kept confidential.
Our delivery window is on Fridays between 2 and 6pm. Due to the nature of our service, we can’t make a more specific time.
Changes or cancellations of orders can be made no later than 7 days before delivery. Any cancellations made within 7 days of delivery will result in a 50% cancellation fee (processed as a refund).
Please call Alex or Kat at Open Hearth on 0420 660 370. We can answer any questions you may have regarding your delivery, your meal, ingredients and reheating instructions.
To order in advance, please choose from our BnB menu. This will give you a choice of dates within the current month to select for delivery.
If you require a Friday not offered, please use the delivery notes on your order to let us know.
Please also get in touch with us to discuss anything!
If you require a Friday not offered, please use the delivery notes on your order to let us know.
Please also get in touch with us to discuss anything!
The meals are designed to stay fresh for up to 4 days. All our meals, including jarred and packaged items have use by dates.
We take great care to ensure that all our products have clearly marked ingredients. However, we cannot guarantee trace allergens are not present in any item as we produce all items including nuts, seeds, dairy, seafood and eggs from our commercial catering kitchen.
Feedback tells us how we can improve our service to you so we take it very seriously. Please contact us with your feedback.
Still have a question?
Can't find the answer you're looking for? Please chat with us!