Frequently asked questions
Yes. You can pick up any of our frozen range (subject to availability) from the kitchen during our normal opening hours. If you require something specific, please email us at orders@noosacartel.com.au. Our Fresh range however has to be ordered online.
Order via our Kitchen page at https://cookaborough.com/noosa-cartel
You’ll need an account to place orders online. To create an account, select the 'Sign up/Login' button located at the top of our Kitchen page and enter your details. Once you’ve signed up, you’ll receive our new menu via email from us each week. You can unsubscribe at any time.
Our menu is open for orders from 9am Friday to 9pm Sunday each week. Closing our menu each week gives us time to source the highest-quality ingredients for your meals, then prepare and cook them.
For all online orders, Tuesday. Pick up is between 2-5pm and delivery is from 3-6pm.
Yes, each meal comes with a label that describes preparation, storage and heating instructions. Food labels also state all ingredients and allergens.
You can order as much or as little as you like. However if you wish to receive your order via delivery, then a minimum order value of $60 applies.
Delivery is free for orders over $130. If your order is under $130, we charge a small $10 delivery fee.
Unfortunately, we’re unable to accommodate specific delivery time requests at the moment. Our delivery window is from 3-6pm every Tuesday. We do give you a heads up on when your delivery will arrive - you’ll receive a text when our driver is on his way.
Yes, each meal lists every ingredient and highlights any allergens in that meal. You can view the full list of ingredients and allergens for each item on our menu by clicking on the item’s image. All ingredients and allergens will also be listed on the label when the meal arrives. Please note, although our meals may not highlight specific allergens, we are not a completely 'allergen free' kitchen.
To contact our team, call us at 0421 663 631, or orders@noosacartel.com.au We are always happy to help.
Unfortunately, our frozen meals no alterations can be made.
With our fresh range you can request alterations and we will do our best to accommodate where possible. We will contact you if we are unable to, when we receive your order.
