Locally sourced, chef quality ready made meals & sauces made in the heart of Noosa. Heat and eat!
Frequently Asked Questions
Everything you need to know...
Can I pick up meals direct from the kitchen if I haven't ordered online?
Yes. You can pick up any of our frozen range (subject to availability) from the kitchen during our normal opening hours. If you require something specific, please email us at orders@noosacartel.com.au. Our Fresh range however has to be ordered online.
How do I order?
Order via our Kitchen page at https://cookaborough.com/noosa-cartel
You’ll need an account to place orders online. To create an account, select the 'Sign up/Login' button located at the top of our Kitchen page and enter your details. Once you’ve signed up, you’ll receive our new menu via email from us each week. You can unsubscribe at any time.
When can I order?
Our menu is open for orders from 9am Friday to 9pm Sunday each week. Closing our menu each week gives us time to source the highest-quality ingredients for your meals, then prepare and cook them.
When will I receive my order?
For all online orders, Tuesday. Pick up is between 2-5pm and delivery is from 3-6pm.
Do meals come with serving instructions?
Yes, each meal comes with a label that describes preparation, storage and heating instructions. Food labels also state all ingredients and allergens.
Do you have a minimum order value?
You can order as much or as little as you like. However if you wish to receive your order via delivery, then a minimum order value of $60 applies.
Is there a fee for delivery?
Delivery is free for orders over $130. If your order is under $130, we charge a small $10 delivery fee.
Can I choose my delivery time?
Unfortunately, we’re unable to accommodate specific delivery time requests at the moment. Our delivery window is from 3-6pm every Tuesday. We do give you a heads up on when your delivery will arrive - you’ll receive a text when our driver is on his way.
Do you provide a list of ingredients and allergens?
Yes, each meal lists every ingredient and highlights any allergens in that meal. You can view the full list of ingredients and allergens for each item on our menu by clicking on the item’s image. All ingredients and allergens will also be listed on the label when the meal arrives. Please note, although our meals may not highlight specific allergens, we are not a completely 'allergen free' kitchen.
How can I contact your kitchen?
To contact our team, call us at 0421 663 631, or orders@noosacartel.com.au We are always happy to help.
Can I make alterations to the meals when I order?
Unfortunately, our frozen meals no alterations can be made.
With our fresh range you can request alterations and we will do our best to accommodate where possible. We will contact you if we are unable to, when we receive your order.