Frequently asked questions
Kesar is an online restaurant, offering contemporary Indian cuisine for delivery and pickup. We blend traditional Indian flavours with modern techniques to create unique and delightful dishes for you to enjoy in the comfort of your home.
Kesar operates online, providing delivery services across Melbourne, it's suburbs and Mornington Peninsula. Our kitchen is located in Kensington.
You can place an order online through our Cookaborough page. Simply browse our menu, select your items, and proceed to checkout. Alternatively, you can give us a call on 0411350284 to place your order. Please note that all orders must be placed at least 1 day in advance.
Yes, all orders must be placed at least 1 day in advance. The cut-off time for placing orders is 8PM on the day before your desired delivery or pickup date. This helps us ensure that we can prepare your meal with the utmost care and quality.
Yes. We deliver all across Melbourne, it's suburbs and the Mornington Peninsula. If you're unable to find your suburb in our delivery zones, please give us a call and we will sort it out for you.
No, we do not deliver throughout the week. To efficiently cater to our clients across Melbourne, we divide our delivery zones into specific days of the week. However, if you need delivery on a specific day or time, please call or send us an email, and we will do our best to accomodate your request.
Yes, you can schedule your order for a specific date in advance.
Our delivery hours are Wednesday to Sunday 3 PM to 7.30 PM. You will receive a text message from us 1 hour before delivery to let you know that your food is on the way.
Yes, a delivery fee applies to all orders, which varies based on your location and order size.
Once your order is ready, you will receive a text message from us. You can then pick it up from our kitchen at 350 Arden St. in Kensington.
Yes, you can customise your order by adding special instructions during checkout. We will do our best to accomodate your requests.
You can contact us via email at kesarmelb20@gmail.com or by calling 0411350284.
If you encounter any issues with your order, please contact us immediately. We will resolve your issue as quickly as possible.
We adhere to strict food safety and hygiene standards, including regular sanitisation of our kitchen and contactless delivery options.
No, our kitchen is not allergen-free. While we take every precaution to prevent cross-contamination, we handle various allergens, including nuts, dairy, gluten and seafood in our kitchen. Therefore, we cannot guarantee that any of our dishes are completely free from allergens.
We take food allergies very seriously. If you have a food allergy, please inform us when placing your order. We will do our best to accomodate your needs and minimise the risk of cross contamination. However, due to the nature of our kitchen, we cannot guarantee that any dish will be completely free of allergens.
If you have a severe food allergy, we recommend consulting directly with us via phone or email before placing your order to discuss your specific needs and concerns. Your safety is our priority, and we want to ensure you have a positive dining experience.
Yes, we provide detailed allergen information on all our menu items. You can find this information on our menu page or by contacting us directly.
We follow strict hygiene and food safety protocols, including using separate utensils and equipment for different allergens, thorough cleaning of preparation areas and proper allergen management. Despite these measures, cross-contamination is still possible.
Yes, you can customise your order by adding special instructions during checkout. We will do our best to accomodate your requests, but please note that all dishes may not be customisable and that we cannot guarantee the complete absence of allergens.
Yes, we use eco-friendly packaging materials to minimise our environmental impact.
We are committed to sustainability and regularly review our practices to reduce waste and support local producers and suppliers.
Yes, we cater to large orders for special events. Please contact us in advance to discuss your requirements.
Yes. Please call us in advance to discuss you requirements and we can make a menu tailored to your specific needs.
Yes, we offer gift cards that can be purchased through our website and used for any of our menu items.
If you experience any technical issues, please contact us immediately and we will assist you promptly.
Yes, we cater to all HCP and NDIS clients. Please consult your NDIS plan manager or HCP provider and let them know that you would like to use your funding for our meal services. You will need to provide your plan details and any relevant documentation for approval before you place your order. If you have any questions, please contact us and we will assist you in navigating the process.
Yes, all our dishes come with a simple set of reheating instructions to ensure you can enjoy your meal at its best, as intended.
Freezer-friendly dishes are specified on our menu. These items can be stored in the freezer and reheated later at your convenience.
Refrigerated items should be consumed within 3 days to ensure the best quality and taste. Please follow the storage instruction provided with your order.
Our food packaging includes labels detailing the ingredients, allergy information, storage instructions, reheating instructions and use-by dates. This ensures you have all the necessary information to safely store and enjoy your meal.
Yes, most of our dishes can be reheated in a microwave. Please follow the specific reheating instructions provided with your order for the best experience.
Yes, many of our dishes can be reheated in an oven. Detailed instructions for oven reheating are included with your order.
If you lose the reheating instructions, you can simply give us a call and we'll help you out.
Yes, our containers are microwave and oven safe. However, please remove any lids or covers before reheating.
Yes, you can store leftovers in the original packaging. Ensure the containers are sealed properly and follow the storage instructions provided.
Freezer friendly dishes should be removed from the original packaging and stored in a freezer-friendly, airtight container or a ziplock, as soon as possible. Follow the storage instructions on the packaging for best results. If you require us to provide you with vacuum-packed meals for freezing purposes, please let us know in advance so we can arrange it for you.
We do not recommend refreezing your food after they have been thawed or reheated, as this can affect the quality and safety of the food.
Always check the use-by date on the packaging and follow the storage instructions. If the dish has an unusual smell, color, or texture, it is best to discard it.
Unfortunately, we do not have a Google page yet, but we are actively working on creating our own independent website and Google Business page. In the meantime, we would love to hear your feedback and suggestions! You can leave us your feedback on our instagram page @kesarmelb, over the phone, text message, or via the feedback form provided with your meal.
You can follow us on our social media channels for the latest updates. We will announce the launch of our website and Google Business page there.
The feedback form comes with a QR code that you can scan with your smartphone. This will take you to an online form where you can leave your comments and suggestions.