Frequently asked questions
We deliver to most postcodes in the ACT, NSW, QLD and VIC.
You can check if we deliver to your door with the postcode checker on the menu page.
If you're keen to receive our meals, but live outside our current delivery area, then please send an email with your name, suburb and postcode to hi@justaddvegan.com, so that we can get to your area first!
Currently, we deliver to ACT/NSW postcodes on Wednesdays between 8:00am - 6:00pm. If you live in Canberra or Sydney, we can also deliver your box on Wednesday between 00:00am - 07:00am.
We deliver to QLD/VIC postcodes on Thursdays between 8:00am - 6:00pm. If you live in Brisbane Metro or Melbourne Metro, we can also deliver your box on Thursday between 00:00am - 07:00am.
As our customer base grows, more delivery days will become available.
Meals are delivered by refrigerated courier and in a chilled box that keeps for up to 8 hours.
Delivery fees range from $12 (Sydney Metro) to $15.75 (regional QLD).
The delivery fee for Brisbane Metro, Canberra and Melbourne Metro is $13.50.
The delivery fee for your address will be shown when you check out.
You can claim a 15% discount off your first box with the coupon code WELCOME15
If you spend over $100 you get 5% off
If you spend over $175 you get 10% off
Follow us on social media for other discounts throughout the year
We offer calorie-smart (maximum 600 calories per serve), no-added-gluten and high-protein (at least 25g per serve) options.
Please note that our no-added-gluten recipes are not suitable for coeliacs due to the risk of traces of gluten.
While care is taken to prevent cross-contamination of allergens, such as wheat, we cannot guarantee that traces are not present. This is because our meal-kits are prepared in a kitchen where we handle products containing gluten and other allergens
Our nutritionist-designed menu is rooted in the wholefood plant-based diet, which many scientists consider the healthiest diet on the planet.
Eating healthy vegan food is known to boost energy levels, physical performance and immunity, promote weight-loss and prevent or halt chronic diseases, including heart disease, type-2 diabetes and various types of cancer.
We are Australia’s first health-focused, 100% vegan meal-kit and food-box service.
Creating delicious, healthy and easy to prepare vegan recipes is our passion, expertise and primary activity, not a sideline as it is with the big foreign brands.
We’re a 100% Australian family-owned start-up and we have a clear purpose that drives everything we do: to create a happier, healthier and fairer world.
We care about every customer and every box we deliver, and our customers love our personal service.
There is a quick, one-off process (see below) that you need to go through to be approved; once up and running there is nothing else involved.
Sign up to our Cookaborough account.
Go to My Accounts.
Go to the NDIS/HCP section.
Select New Quote and fill in your details.
Plan-managed option:
You, Just Add Vegan and your plan manager will receive a copy of the quote.
The plan manager then approves your quote or follows up any issues.
Once approved, you can place an order.
Self-managed option:
You and Just Add Vegan will receive a copy of the quote.
You are able to place an order.
The compliant invoice template will be emailed when every order is placed.
You are then able to claim back 70% of the cost of your meal and delivery fee via your online portal.
There is a quick, one-off process (see below) that you need to go through to be approved. Once you are up and running there is no more admin required and you can enjoy our delicious and nutritious meals with 70% off the regular price.
Step 1: Apply via https://cookaborough.com/just-add-vegan/hcp.
Step 2: Your care provider will receive the application for approval.
Step 3: You will be notified when approved and be able to place your orders whilst only paying 30% upfront every time. We liaise with your care provider to recover the balance.
Yes we do!
Get 20% OFF your 1st box with coupon code VEGANUARY25 if you order between Sat 14 Dec and Sat 28 Dec (for delivery on Sat 4 Jan)
Plus: 1 FREE additional meal kit in your 2nd box (order by Wed 1 Jan, delivery on Wed 8 Jan / Thu 9 Jan)
Plus: 1 FREE additional meal kit in your 3rd box (order by Wed 8 Jan, delivery on Wed 15 / Thu 16 Jan)
Plus: 1 FREE additional meal kit in your 4th box (order by Wed 15 Jan, delivery on Wed 22 / Thu 23 Jan)
T&Cs
Each order contains at least 3 meal kits for 2 people or 2 meal kits for 4 people.
The size (2 or 4 serves) of the free additional meal kit corresponds to the size of meal kits ordered.
You are free to start ordering with coupon code VEGANUARY25 after the order cut-off on Sat 28 Dec, but the free additional meal kit promo ends at the order cut-off on Wed 22 Jan.
The 20% welcome discount applies to the value of your entire first order, excluding delivery costs.
