Frequently asked questions
We deliver to most postcodes in the ACT, NSW, QLD and VIC. We also deliver to Adelaide and Perth and surrounds.
You can check if we deliver to your door with the postcode checker on the menu page.
If you're keen to receive our meals, but live outside our current delivery area, then please send an email with your name, suburb and postcode to hi@justaddvegan.com, so that we can get to your area first!
Canberra and Sydney Metro:
Wednesday between 12-midnight - 7am.
Wednesday between 8am - 6pm.
Other cities in NSW:
Wednesday between 8am - 6pm
Regional NSW:
Thursday between 8am - 6pm.
Brisbane Metro and Melbourne Metro:
Thursday between 12-midnight - 7am.
Thursday between 8am - 6pm.
Regional QLD and VIC:
Friday between 8am–6pm.
Adelaide:
Saturday between 12-midnight–7am.
Perth and surrounds:
Saturday between 8am–6pm.
As our customer base grows, more delivery days will become available.
Meals are delivered by refrigerated courier and in a chilled box that keeps for up to 8 hours.
Delivery fees range from $12 (Sydney Metro) to $15.75 (regional QLD).
The delivery fee for Brisbane Metro, Canberra and Melbourne Metro is $13.50.
The delivery fee for your address will be shown when you check out.
You can claim a 15% discount off your first box with the coupon code WELCOME15.
From your second order: if you spend over $150 you get 5% off.
Follow us on social media for other discounts throughout the year.
We offer calorie-smart (maximum 600 calories per serve), no-added-gluten and high-protein (at least 25g per serve) options.
Please note that our no-added-gluten recipes are not suitable for coeliacs due to the risk of traces of gluten.
While care is taken to prevent cross-contamination of allergens, such as wheat, we cannot guarantee that traces are not present. This is because our meal-kits are prepared in a kitchen where we handle products containing gluten and other allergens
Our nutritionist-designed menu is rooted in the wholefood plant-based diet, which many scientists consider the healthiest diet on the planet.
Eating healthy vegan food is known to boost energy levels, physical performance and immunity, promote weight-loss and prevent or halt chronic diseases, including heart disease, type-2 diabetes and various types of cancer.
We are Australia’s first health-focused, 100% vegan meal-kit and food-box service.
Creating delicious, healthy and easy to prepare vegan recipes is our passion, expertise and primary activity, not a sideline as it is with the big foreign brands.
We’re a 100% Australian family-owned start-up and we have a clear purpose that drives everything we do: to create a happier, healthier and fairer world.
We care about every customer and every box we deliver, and our customers love our personal service.
There is a quick, one-off process (see below) that you need to go through to be approved; once up and running there is nothing else involved.
Sign up to our Cookaborough account.
Go to My Accounts.
Go to the NDIS/HCP section.
Select New Quote and fill in your details.
Plan-managed option:
You, Just Add Vegan and your plan manager will receive a copy of the quote.
The plan manager then approves your quote or follows up any issues.
Once approved, you can place an order.
Self-managed option:
You and Just Add Vegan will receive a copy of the quote.
You are able to place an order.
The compliant invoice template will be emailed when every order is placed.
You are then able to claim back 70% of the cost of your meal and delivery fee via your online portal.
There is a quick, one-off process (see below) that you need to go through to be approved. Once you are up and running there is no more admin required and you can enjoy our delicious and nutritious meals with 70% off the regular price.
Step 1: Apply via https://cookaborough.com/just-add-vegan/hcp.
Step 2: Your care provider will receive the application for approval.
Step 3: You will be notified when approved and be able to place your orders whilst only paying 30% upfront every time. We liaise with your care provider to recover the balance.
Yes we do!
20% OFF your 1st box in the month of January with coupon code VEGANUARY25
1 FREE additional meal kit in your 2nd consecutive box in the month Jan
1 FREE additional meal kit in your 3rd consecutive box in the month of Jan
1 FREE additional meal kit in your 4th consecutive box in the month of Jan
T&Cs
Each order contains at least 3 meal kits for 2 people or 2 meal kits for 4 people.
The size (2 or 4 serves) of the free additional meal kit corresponds to the size of meal kits ordered.
Promo ends at the order cut-off on Wed 22 Jan at 10pm AEDT.
The 20% welcome discount applies to the value of your entire first order, excluding delivery costs.
