Frequently asked questions
We are a Melbourne based food business, currently we deliver to all inner and outer Metropolitan suburbs as far as Melton, Peninsula, Somerton, Healesville, Point Cook and some regional areas.
Click to view our current list.
All orders are delivered on TUESDAY morning and orders need to be submitted by FRIDAY 7pm
Delivery Window: Typically, 7am – 5pm window, Our drivers work hard to arrive as early as possible however we cannot guarantee an exact time.
Please leave clear instructions on your order, for a safe place to leave your meals.
If you are not going to be home consider an alternative address for delivery
Once delivered , the refrigeration of your food is your responsibility, we recommend food be moved from the delivery box to your fridge ASAP!
Food left unattended for more than 2 hours will reduce the useby date of the meal.
All deliveries are contactless and we will send you a text once it is delivered.
We have really hard working drivers who will try their best to deliver at preferred times. HOWEVER we cannot guarantee set times, understanding there are routes morning traffic and sometimes large amounts of food boxes to deliver! Inner City suburbs are typically delivered between 7-10 am. When ordering, please let us know your needs and we will communicate this to the driver.
We offer a window of time that is typically from 7am -2pm. Most of our working customers with no one home opt for a work delivery.
YES! We can ask drivers to deliver during business hours.
We can deliver as long as the driver has an accessible, safe and secure delivery spot to place your food. (ie, if you're in a secure building, we will not leave your food out on the street!)
Please understand that once delivered we ask you to be responsible to get your food into a fridge ! Your food is delivered at a temperature under 3 degrees and will rise within two hours. Please arrange for refrigeration.
Our minimum order requirement is $125. We don’t mind what you order! We have created side dishes that include desserts, breakfasts, soups and main dishes. There is a really nutritious and delicious range to select from. We also offer our 3 week whole-food diet programmes, they are very popular and we see amazing results in health.
Once delivered, we strongly suggest you get your food in a fridge immediately. The food is in your food box chilled under 4 degrees. It can stay there for 2 hours without effecting the food, after that, the lifespan of the food can will be effected.
If you are not going to be home we suggest providing a cool spot such as a cooler or well shaded spot or consider having the delivery sent to an alternative address such as a family member or neighbour.
NO. We cook to order the day before we deliver your food. It arrives freshly prepared that has a fridge shelf life of 7 days.
Our meals are freezable with the exception of ingredients that are: raw, contain polenta, tofu or gluten free pasta (the constitution isn’t the same after freezing so eat these meals, if you’ve ordered them, first!)
The only meals we deliver FROZEN are from our FREEZER PANTRY.
Yes, We use CPET sealed containers, the same that are used in airlines. They are safe in microwave & ovens up to 220 deg
Typically, a meal will need 2-3 minutes in the microwave or 20-30 mins in the oven.
We use CPET trays with lidding film which are both recyclable.
CPET trays are widely used in the airline industry and are the most versatile option of the ready meal concept. They have been designed for convenient Grab – Heat – Eat situation. Meals can be kept frozen and heated when ready. They are suitable for a wide range of cuisines, food styles and applications.
The temperature range of these trays is -20°C to +220°C which allows for the product to be stored in a deep freeze and placed directly into a hot oven or microwave for cooking.
We purchase all our meat from local butchers who Bio Dynamic, grass fed and free range animals.
All of our pulses and grains are organic. We soak our pulses and wash twice and cook them ourselves. All our rices are brown or black
All our fruit and vegetables are sourced locally
We DO NOT support or buy GMO produce or products.
All our herbs and salts are organic and fresh. Our salt is Himalayan or Celtic only.
We only use olive and coconut oils.
Feel free to get in touch with us!