Frequently asked questions
Cooking instructions can be found online here.
Yes, you can cancel your order up until 2.00pm the day of collection. You can cancel your order via your Cookaborough account.
If you miss your collection on Thursday, you can collect the following day. Our kitchen is closed on a Saturday so please ensure you make it to collect if your order is for Friday.
Our team are on-site from 9.00am – 5.00pm, Monday - Friday.
Simply forward the order confirmation and give them your details.
Our Supernormal At-Home team is available 9.00am – 5.00pm Monday to Friday to answer any questions. If you are unable to reach us via phone please contact us on athome@supernormal.net.au and our team will be in touch as soon as possible.
26-30 Northumberland St, Collingwood VIC 3066.
We offer click & collect on Thursdays & Fridays between 3pm – 6pm.
All dietary information is listed on each menu item on the site to assist you with this. We are unable to make alterations to menu items.
Of course if you have any questions regarding a particular menu item please do not hesitate to contact our team directly on 03 9277 9797 or athome@supernormal.net.au.
Whilst we are unable to make alterations to our banquet menus you can find dietary notes for each dish on our page.
Please ring the intercom and state your full name or your order number. A member of our team will bring your order out to you.
We are unable to make alterations to our banquet menu.