Frequently asked questions
Each meal has the ingredients listed in its description.
Cut off times each week is on Friday 3pm.
Areas we deliver to are:
Warragamba
Wallacia
Luddenham
Penrith
Nepean
Mulgoa
Glenmore park
Rozelle
Leichhardt
Balmain
Drummoyne
Annandale
Abbottsford
Croydon
Five dock
Northmead
Summer hill
Newtown
Enmore
Sydney
Randwick
Coogee
Maroubra
Brontë
Bondi
We do our very best to have all meals delivered by 6pm however if we have a particularly busy week, this may be out of our control. All food will be delivered to your door in our Woolpack insulated boxes, but should be unpacked into the freezer as soon as possible.
All orders require authority to leave. If you will not be home please leave specific delivery instructions on the checkout page for our delivery drivers to follow. Ownership of the goods will transfer to you once we have delivered to your nominated address. While we will try our best, we cannot commit to a specific delivery window or other requests.
Changes to address details and/or delivery instructions for our food deliveries must be communicated before the weekly cut-off the week prior to the delivery date.
Our packaged products (t-shirts, totes, tea, etc) can be posted Australia wide for $10.
Pietro Kitchen offer delivery services only.
You can order via our Kitchen page at https://cookaborough.com/Pietrokitchen
You’ll need an account to place orders online. To create an account, select the 'Sign up/Login' button located at the top of our Kitchen page and enter your details. Once you’ve signed up, you’ll receive our new menu via email from us each week. You can unsubscribe at any time.
We use organic produce where possible however in the interest of keeping our prices down there are certain ingredients where the organic option sadly just isn’t feasible. We can guarantee though that our meals are prepared using seasonal produce, free of seed oils and conveniently packaged to lighten your load.
All allergens are listed in the product description. If you have a unique allergy or extra concern, please use the contact us form and enquire prior to ordering.
Food is packaged in sealed in bowls and snap frozen to retain freshness.
Heating and serving instructions are on the packaging, with most meals having a couple of options such as microwave or oven.
No. Click Chef is not a subscription service, you simply order as you need.
If you want an ongoing order this may be set up and you can cancel anytime.
Our minimum order amount for free delivery is $120. If an order is placed under this amount a flat fee if $15 delivery is added.
Your order will arrive in an insulated Click Chef box which includes ice packs. You’ll receive a notification about 20mins out from delivery, but if you’re not home, your food will stay cold for approximately 2 hours.
We do have an ever-increasing range of vegetarian dishes available.
Payment is through Stripe where you can use VISA, MasterCard and AMEX.
We are closed on these days. If your order falls on a public holiday, your delivery will move to the next possible delivery day. We’ll notify you on your expected delivery day.
With the expansion of the business, we’ll be adding new post codes to the list above. If your post code is not already in the list, please give us a call. Sometimes, we do different routes that can bring us closer to your home. Therefore, in some circumstances we may be able to arrange delivery to your address outside of the listed Post Codes.
Yes, you can, by visiting our 'Vouchers' tab. Vouchers are available for $50, $100, $200 or customisable amounts. When you purchase a voucher, you’ll receive it via email.
Yes, we have a gift order option available if you wish to order for someone else. You can leave a note with your gift in the notes section of your order and we will include it with the delivery.
To contact our team, call us at 0475 894462 or enquiries@. We are always happy to help.
Yes, each meal comes with a label that describes preparation, storage and heating instructions. Food labels also state all ingredients and allergens.
Please email orders@pietrokitchen.com.au
No, all our food is prepared fresh and frozen with no added preservatives.