Meals with Impact
Meals with Impact card
Frequently Asked Questions

Got a question? Check out our FAQs

Are the meals Halal?

All Meals with Impact meals are Halal friendly.

How do I order?

Order via our Kitchen page at www.cookaborough.com/mealswithimpact.

  1. Create an Account.

  2. Click 'Sign Up/Login' located on the top of our page and follow the prompts.

  3. Once signed up, you'll be able to access our range of culturally diverse meals.

  4. You'll receive emails to be in the loop of new products and promotions.

When can I order?

Our ready meal menu is available all the time. To place an order for delivery or pick up this week, make sure you order before 11:59pm every Wednesday.

Our catering menu is also available all the time. To place an catering order, please allow a minimum 2 business days before delivery.

When will I receive my order?

Ready Meals

Deliveries are available every Friday between 8am - 6pm.

As we use an external courier, we are unable to commit to exact delivery times, however can provide you with a 30 minute notification before your order arrives.

If you aren't home or need the meals delivered outside of this window, please feel free to pick up from our social enterprise cafe located on 1-2/747 Collins Street, Docklands 3008 (Corner of Batmans Hill Drive & Collins Street).

Pick up's are available Monday - Friday 8am - 4pm.

Catering

Deliveries are available Monday to Friday, 8am - 5pm. If you require a delivery outside of this window, please contact us directly at info@mealswithimpact.com.au for a quote.

Do you have a minimum order value?

Ready Meals

There are no minimum order amounts for pick ups.

However, for delivered orders, a minimum order value of $75 applies.

Catering

For catering, we have a minimum order value of $500 (ex-GST & Delivery).

Is there a fee for delivery?

Delivery is free for orders over $150.

For orders under $150, we charge a small $12.50 fee for deliveries which goes directly to the driver.

Can I choose my delivery time?
Unfortunately, we’re unable to accommodate specific delivery time requests at the moment. Our delivery window is from 4-8pm every Tuesday. We do alert you when your delivery is 30 mins away. We can also deliver to your workplace if that's easier.
Can you deliver to my workplace?

Yes, of course!

This is a great option for those living outside the delivery zone. At checkout, please enter the address that you would prefer we deliver to with relevant delivery instructions.

Do you provide a list of ingredients and allergens?

Yes.

To view the full ingredients and allergen declaration please click on the item's image.

For more information, please contact our team (info@mealswithimpact.com.au).

Please be advised that whilst our staff are trained to minimise cross-contamination, we do operate with allergens and therefore cannot guarantee trace amounts are not present.

Can I buy a gift voucher?

Yes, you can, by visiting our 'Vouchers' tab.

Vouchers are available for $50, $100, $200 or customisable amounts. When you purchase a voucher, you’ll receive it via email.

Can I order a meal for someone else?
Yes, we have a gift order option available if you wish to order for someone else. You can leave a note with your gift in the notes section of your order and we will include it with the delivery.
What is the minimum order to receive free delivery?

We provide free deliveries for orders over $150.

Where do you source your ingredients?

We work with a range of local suppliers and growers to make our products. Our menu changes seasonally to reflect this, so that we only provide high quality, local produce.

What packaging do you use for your ready meals?

We're proud to use an innovative Australian first packaging for our ready meals.

Thanks to our sponsors, Confoil, our ready meals use a certified compostable food tray that are ovenable, microwaveable and compostable.

This is lightweight, paperboard and sealed to retain freshness.

I don't know what to choose, help me.

We recommend trying our starter pack - this covers all 6 of our best-sellers and the perfect option to cover you almost every day of the week.

I'm outside your delivery zone, and can't pick up, can you help?

If you don't quite make our delivery areas, please contact us at info@mealswithimpact.com.au, we might be able to deliver to you through our other on-demand courier partners with a separate quote.

Do you cater for dietaries?

To view the list of allergens on our ready meals, please click onto the image for full ingredient lists. We are not able to customize the recipes for these products.

Catering

We are able to cater to a wide variety of dietary requirements including vegan, vegetarian, dairy free, gluten free, low FODMAP, onion & garlic free.

For items that are co-designed by our trainees, we are unable to customize recipes to suit certain dietaries as these are based off of recipes deeply rooted with traditions.

Who makes the food?

We are proudly a team of refugees and migrants, supported by a team of talented chefs with 10+ years of experience that span across fine dining, catering & manufacturing.

We're all foodies at heart with a mission to share our cultural dishes with the community.

What packaging do you use for catering?

All of fresh or ambient catering products uses sustainable biopak paperboard trays, with a clear window.

For hot meals, we use aluminium trays that are double lined for transportation.

What is your cancellation policy?

If in the situation you need to cancel a catering order, 2 business days notice must be provided in writing for a full refund to be provided.

If cancelled within 2 business days, a 50% cancellation fee will apply.

Can you create bespoke menu items?

For specially curated items, please contact info@mealswithimpact.com.au to discuss your needs. Additional charges may apply and may be priced at an hourly rate depending on the menu design.

Can I adjust the number of units within a catering box?

We are unable to adjust the quantities allocated within each box.

Meals with Impact [email protected] Docklands, VIC 3008
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