Frequently asked questions
The easiest way to place an order is directly through our website. No, internet access is not required to place an order with us. You can also place orders over the phone by calling 9319 2700 during business hours.
No, just order what you need when you need it.
Yes, there is a minimum order of $80. There is no minimum order if you wish to pickup.
Delivery charges vary based on your location and the size of your order. You can find detailed information on our website or inquire when placing your order.
We deliver within Sydney Metro and surrounding areas. Please check our website for details or contact us for assistance.
Absolutely. We ensure that your food stays fresh during delivery by using special packaging and maintaining strict temperature control.
Ideally, we prefer someone to be home to receive the delivery. However, if you're not available, we can leave the package at your door. An image will be taken, and you will be sent a text upon drop. Just let us know your preference via order notes.
Unfortunately, we cannot guarantee a specific delivery time. Our delivery windows are provided when you place your order. Generally, we deliver between 12-6pm
We accept payments online through our secure payment gateway or over the phone. We do not store credit card information on our website.
You can place your order several days in advance. Check our website for available delivery dates.
We prioritize natural ingredients and avoid artificial additives whenever possible. However, some ready-made sauces may contain them. Feel free to contact us for ingredient lists or any concerns.
Each meal has a best-before date labelled on it. Generally, our meals stay fresh for up to 4 days, while our frozen items can be stored for up to 3-6 months.
While we take precautions to label allergens, we cannot guarantee the absence of trace allergens. Please contact us if you have any concerns.
Feel free to call us at 0475 303 080. We're here to assist you with any questions or concerns.
Absolutely! We value your feedback as it helps us improve our service. You can submit feedback through our website or contact us directly.