Frequently asked questions
Click on the menu or items you wish to order.
Select the meal size and menu options and then click "checkout". Complete the checkout page to place your order.
You will receive an email confirmation, check your order, and please contact us if there is any problems or mistakes been made.
While we're not a weight loss program, our meals are designed with convenience and health in mind. Each week's set menu includes two fresh lunch and two fresh dinner options, all carefully portioned for your convenience:
Regular: 350 grams
Large: 450 grams
Although we do our best to measure these out to the exact amount, sometimes the weight may vary. Additionally:
Kids' meals: 200 grams
Soups:
Regular: 400 mls
Large: 450 mls
Every meal is accompanied by detailed nutrition information and a list of ingredients.
We prepare your fresh food on demand before delivery. Once our driver departs from Fresh 5, you'll receive a text message with an approximate delivery window. Another notification will be sent upon box delivery.
To find out your delivery day, use the 'Check Delivery Address' feature on our website
We freshly cook and prepare your food upon your order, ensuring it's delivered to you freshly made.
We also offer Freezer Packs, available for your convenience.
If you have any questions or need assistance, feel free to reach out to us here at Fresh 5.
Pickup days and times are as follows:
Tuesday: 3:00pm - 6:00pm
Wednesday: 8:00am - 12:00pm
Once your meals are packed on your chosen day, we'll notify you so you can collect them. If these pickup times are inconvenient, please contact the Fresh 5 team for assistance.
If you need more than our standard 5-day menu, Fresh 5 offers freezer packs and individual meals to extend your options.
All orders close at Midnight on Thursday.
Freezer Pack orders need to be placed before 11am the day before your desired delivery day.
If in doubt, call us, we are happy to help out if we can.
Yes, we do! We love preparing vegetarian meals, available in frozen meals. Simply select the 'Vegetarian' option under chef meal pack.
All our meals, without exception, are lovingly prepared and cooked by our talented chefs at our commercial kitchen in East Bendigo. They're not mass-produced; each dish is carefully crafted by chefs, plated by hand, and delivered with a smile by our friendly drivers.
All our meals are made to order without any added preservatives. To maintain freshness, meals for the end of the week are snap-frozen using locally sourced ingredients in small batches.
We recommend placing your frozen meals in the fridge overnight for defrosting, reducing microwave heating time
All of our meals are cooked using locally sourced ingredients, utilising local businesses and suppliers.
Currently, we do not offer a dedicated gluten-free menu option. As we are not a gluten-free kitchen, we cannot guarantee against cross-contamination.
However, if you are simply avoiding gluten, you are welcome to order from our range of freezer meals, each clearly labeled with its ingredients
While we can't accommodate specific dietary requirements, we provide freezer packs as an alternative.
Each meal in our freezer packs is clearly labeled with its ingredients, giving you the freedom to choose according to your preferences.
Absolutely! We're more than happy to assist you with your order over the phone. Just give us a call at 0419 960 712, and one of our friendly team members will take care of everything for you.
We sure do! Head over to Bendigo Gourmet Catering Co to see what's cooking!