Frequently Asked Questions

You can be up and running within a few days. The onboarding process is straightforward and can be self managed, however Cookaborough also has a team who can assist you if required, either way you can be ready for business within a few days. We’ve seen some business be up and running in 24 hours, others within a week.

No. Our mission is to make it easy for food businesses to operate efficiently and to thrive, with this in mind we make it easy to use the platform without any lock-in periods, hidden costs or fees. At any point in time you can stop using the platform without incurring any costs.

We charge a 7.5% commission on every order. This provides access to all features and functions of the platform, covers all merchant and banking fees plus web-hosting. Importantly the commission also includes public liability insurance. The fee structure is designed to provide flexibility, so you only pay when you work.

We have a find-a-cook feature that allows people to search for cooks and businesses that service their postcode and to connect directly with a cook. It’s a feature that is increasingly popular and has helped businesses find new customers alongside their own marketing efforts. We will be developing this feature further to help businesses connect with customers.

Cookaborough is for food businesses that can operate a batched model service ina local area. It has been adopted with great results by caterers providing ready-made meals, chefs starting their own businesses, home-based food businesses, local food stores and artisans. It’s for small businesses with a handful of customers and for large business receiving thousands of orders.

Batched with Cookaborough is a very simple. You create and publish a menu, the menu remains open for a set period of time - typically a few days, in this time customers place their orders. Once the menu is closed you prepare the orders and then deliver on one delivery route or have a pick-up point. It’s a simple, efficient cycle that can be done weekly

A home-based or ready-made meals business operates from a residential kitchen, providing meals and food to its local community. To operate from a homekitchen there are certain requirements, including registering your kitchen with your local council. Each council has slightly different requirements, so we recommend contacting your local council for more information.

It’s software designed to provide an end-to-end solution for anyone operating a food business under a batch model. Each business on the platform has a private account where they store recipes, create menus, manage customers, set-up promotions, access food labels and analytic reports. The platform has been built to power and enable food businesses.

Yes. No one but you has access to your information, your recipes, ingredients or customer details. All information is secure and protected. Our privacy policy clearly states that Cookaborough has no rights to your information – we do not share it and we ensure our platform has the appropriate level of protection. We also do not store any of your customers’ financial details.

Cookaborough users are covered by a customised policy provided by CGU Insurance, designed to meet the needs of a food business. The policy includes $AUD5m of Public & Product Liability cover as well as other important cover that allows you to operate with peace of mind. A copy of the policy can be provided on request and is given to all businesses that operate on the platform.

The Cookaborough platform can be used by any business from anywhere within Australia. If you are from outside Australia and interested in the platform, please get in contact with us as we are currently looking for businesses to participate in a trial of an international version of Cookaborough.