Frequently asked questions
Order via our Kitchen page at THE STILL ROOM 1710. You’ll need an account to place orders online. To create an account, select the 'Sign up/Login' button located at the top of our Kitchen page and enter your details. Once you’ve signed up, you’ll receive our new menu via email from us each week. You can unsubscribe at any time.
Our menu is open for orders from 8am Friday and closes 10pm Monday with orders ready Thursday afternoon.
Closing our menu each week gives us time to source the highest-quality ingredients for your meals, then prepare and cook each item from scratch.
Thursdays. Pick up is between 2-4pm and delivery is from 4-6pm.
You can order as much or as little as you like. However if you wish to receive your order via delivery, then a minimum order value of $55 applies. For free delivery a minimum order value of $85 applies.
Unfortunately, we’re unable to accommodate specific delivery time requests at the moment. Our delivery window is from 4-6pm every Thursday. We do give you a heads up on when your delivery will arrive - you’ll receive a text when our driver is on his way.
Yes, each meal lists every ingredient and highlights any allergens in that meal. You can view the full list of ingredients and allergens for each item on our menu by clicking on the item’s image. All ingredients and allergens will also be listed on the label when the meal arrives. Please note, although our meals may not highlight specific allergens, we are not a completely 'allergen free' kitchen.
Yes, each meal comes with a label that describes preparation, storage and heating instructions. Food labels also state all ingredients and allergens.
Yes, you can, by visiting our 'Vouchers' tab. Vouchers are available for $50, $100, $200 or customisable amounts. When you purchase a voucher, you’ll receive it via email.
Yes, we have a gift order option available if you wish to order for someone else. You can leave a note with your gift in the notes section of your order and we will include it with the delivery.
We love the earth and we feel grateful we can turn its gifts into delicious meals! We use home compostable packaging wherever possible. The aluminium foil trays and sheets you may receive are really valuable to recycling companies so please give the trays/sheets a rinse and place them in your recycling bin. We strive to be as eco-friendly as possible – we use recycled foil when we need to for cooking with, recycled baking paper and Great Wrap non-plastic food wrap. We also compost any produce off-cuts we have, and we reuse or recycle any packaging our ingredients are delivered in.
To contact our team, call us at 0404 076292, or emmajane@thestillroom.com.au
We are always happy to help.