Frequently asked questions
Made by Lou specialises in handcrafted, flavourful and nutritious dishes. Our menu includes a variety of options suited to several dietary requirements. The broad menu that we offer frequently changes according to customer preferences, seasons and etc, meaning that there is always something on offer for everyone to enjoy. The dishes are highly nutritious.
Yes, all our dishes are made with fresh, ethically sourced and high-quality ingredients. We believe in using the best ingredients to ensure the taste and health benefits of our meals. We only make what we enjoy with our own family. Our curry pastes and sauces are all hand made in the Made by Lou Kitchen.
Yes, we offer dishes that cater to various dietary requirements. Our menu includes options for vegetarians, vegans, and those with gluten-free, dairy-free or nut-free diets. Each dish is clearly labeled with the relevant dietary information. All meals are prepared in a facility where tree-nuts, gluten, soy, sesame and shellfish are prepared.
We follow traditional cooking methods and use a combination of spices and herbs to create authentic flavours. We use fresh ingredients and all dishes are prepared in a Commercial Kitchen. Our recipes are crafted with flavour, nutrition and ease to table in mind to ensure a delightful dining experience. Our meals are snap frozen and delivered frozen. They are mix of ready to eat and some prep (minimum) required.
Our dishes are made fresh and delivered frozen and have a minimum shelf life of 3 months when stored properly in the freezer. We provide detailed storage instructions and shelf-life information with each specific product to help you enjoy the dishes at their best. We recommend consumption within 48 hours of defrosting.
To place an order, simply browse our menu, select the dishes you'd like to order, and proceed to the checkout page. Follow the prompts to provide your delivery address and payment information. Once your order is confirmed, we will prepare and deliver it to you.
The available delivery options will be displayed during the checkout process based on your location, enter your postcode at checkout to confirm your delivery options and price.
If you have any further questions or need assistance, you can find our contact details under the 'Contact Us' page found on the home page of our online store. We will get back to you ASAP to answer any inquiries or questions.